Shipping policy

Shipping within Tauranga area will be $8.00 for packages up to 0.1m3 and less than 20 kg.

Tauranga outer area Te Puke to Waihi $10.00 for packages up to 0.1m3 and less than 20 kg.

Shorthaul deliveries Whakatane, Rotorua, Hamilton, Taupo, Whitianga $12 for packages up to 0.1m3 and less than 20 kg. 

Long Haul deliveries Napier, Hastings, Auckland $18 for packages up to 0.1m3 and less than 20 kg. 

Orders are sent via Courier and delivery within 3 – 5 working days.

You will receive an email notification when your order has been dispatched, confirming your courier tracking information.  Please ensure we have the correct email address.  Check your junk mail if you haven’t received your tracking information within 4 working days of your purchase. 

 

Shipping of raw food

Raw food is packed frozen, and therefore delivery not available in areas classed as rural delivery by NZ courier post or deliveries that would take longer than 24 hours.  Frozen Raw food that has defrosted is safe to refreeze and serve to your pet.

International Shipping

Sorry we are currently unable to ship to countries outside New Zealand.

Shipping Information 

Friendly Reminder: Please be mindful of the shipping address your parcels are sent to and ensure they are sent to an address where it is safe to leave them.

Unfortunately, we cannot take responsibility for orders whereby customer’s instructions are to leave them in an unsecure location or for parcels going missing after they have been scanned and delivered to the correct address. If the tracking information for your order says it has been delivered but you are unable to locate it, please contact the Couriers.